Returns & Exchanges
Lotte Duty Free aims to provide a seamless shopping experience; however, due to duty-free regulations, returns and exchanges are only permitted for defective items or incorrect deliveries within 30 days of purchase. Please ensure all items remain in their original packaging with all security tags intact to qualify for a refund.
Initiate Request
Contact our Customer Service center or visit the 'My Orders' section on our website to file a return request within 30 days of receipt.
Verification and Approval
Our team will review your claim and verify the product's eligibility based on duty-free customs regulations and the condition of the item.
Product Return
Once approved, securely package the item with all original receipts and documentation to be sent back via our authorized courier service.
Refund Processing
After the returned product passes quality inspection at our warehouse, your refund will be processed back to the original payment method within 7-14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing