Frequently Asked Questions
What are your shipping options and delivery times?▼
We offer standard and express international shipping. Delivery typically takes 3 to 7 business days depending on your location and local customs processing times.
What is your return policy for purchased items?▼
You can return unused, sealed items within 30 days of receipt. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you currently accept?▼
Lotte Duty Free accepts all major credit cards, PayPal, and various digital wallets to ensure a secure and convenient checkout experience for all our global customers.
How do I know the products are authentic?▼
As a leading duty-free retailer, we source all products directly from authorized brand manufacturers, guaranteeing 100% authenticity and premium quality for every item we sell.
What Our Customers Say
“Incredible selection of premium skincare and spirits. The pre-order system made pickup at the airport completely seamless.”
“Best prices I have found for luxury handbags. Genuine products and the packaging was handled with great care.”
“The exclusive duty-free deals saved me a fortune on my favorite cologne. A must-visit before every international flight.”
Why Choose Us
Exclusive Travel Savings
Enjoy premium products at tax-free prices for global travelers.
Luxury Brand Selection
Shop the world's most prestigious fashion and beauty labels.
Convenient Airport Pickup
Order online and collect your items before your flight.
New Arrivals
Shop Premium Luxury at Duty-Free Prices
Discover world-class brands and exclusive travel savings delivered directly to your doorstep today.
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